Terms and Conditions

1.1 This website is wholly owned by Angel Health Medical Limited in Hong Kong (hereinafter referred to as “we”, “our”, “us”, “the Company” or “the Website”). We own and operate this Website. Our Website provides a convenient online healthcare consultation model through the internet, including through the use of applications or software, and provides online healthcare-related information and services (the “Services”).

1.2 By using this Website, you agree to be bound by these Terms and Conditions. Please read these Terms and Conditions carefully before using our Website or Services.

1.3 We reserve the right to amend these Terms and Conditions from time to time without prior notice. Any revised Terms and Conditions shall take effect from the date of publication on the Website. Your continued use of our Website and Services shall constitute your acceptance of the latest version of these Terms and Conditions.

1.4 In these Terms and Conditions, the following terms shall have the meanings set out below:

1.4.1 “We”, “our” and “us” refer to Angel Health Medical Limited, the operator of FastMed.

1.4.2 “You” refers to any person to whom we provide Services, deliver goods, or who is responsible for payment for any goods or services ordered through the Website.

1.4.3 “Content” means all text, images, logos, icons, photographs, videos, moving visual images, sound, graphics, audio effects, computer programs and other materials selected, displayed, used or made available on or in connection with our Website.

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1.4.4 “Goods” means any goods, products or services ordered by you through our Website, including but not limited to healthcare services and medication-related services.

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1.4.5 “Intellectual Property Rights” means any and all patents, trademarks, domain name rights, design rights, copyright and database rights, whether registered or unregistered, and any applications for the registration of any of the foregoing, rights in confidential information and all other intellectual property rights of a similar or corresponding nature which may now or in the future exist anywhere in the world.

1.4.6 “Services” shall have the meaning given in Clause 1.1.

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1.4.7 “Supplier” means the seller or supplier of goods or services ordered by you through our Website.

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1.4.8 “Website” means the FastMed website at www.fastmedhk.com, any related linked websites, and any FastMed application.

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1.4.9 “User Content” shall have the meaning given in Clause 12.1.

2.1 You may be required to register with us when using the Services or placing an order. By registering, you represent, and we are entitled to rely on your representation, that you are aged 16 or above and have the legal capacity to enter into a binding contract.

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2.2 You represent to us and to all Suppliers providing goods or services through our Website that all orders placed by you through our Website are made within your legal authority and capacity.

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2.3 In consideration of your use of our Services, you agree to:

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2.3.1 provide true, accurate, current and complete information about yourself when completing any registration form; and

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2.3.2 maintain and promptly update your registration information to ensure that it remains true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, outdated or incomplete, we reserve the right to suspend or terminate your registration.

3.1 Unless otherwise expressly stated, we are not the seller or supplier of the Goods. We are responsible for managing the Website, arranging the order processing procedure and, where applicable, facilitating the provision of goods and services ordered by you through our Website from the relevant Supplier.

3.2 When you place an order, you agree to purchase the relevant Goods from the Supplier at the stated price. Once submitted, your order may not be cancelled by you, even if we have not yet accepted or rejected your order.

3.3 We will confirm receipt of your order by email and/or telephone message. Such confirmation may include:

3.3.1 details of your order;

3.3.2 details of the price charged;

3.3.3 order follow-up information; and

3.3.4 estimated dispatch and delivery information.

This communication shall constitute our acceptance of your order on behalf of the Supplier. You may track the status of your order online where such function is available.

3.4 Our acceptance of your order shall only cover the Goods specified in the confirmation and may not cover all Goods ordered by you. In such circumstances, the remaining part of your order shall only be accepted when we issue a further acceptance confirmation.

3.5 Stock availability may be displayed online and updated periodically by Suppliers. Such information should not be relied upon as a definitive confirmation that the Goods you intend to purchase are available.

3.6 We reserve the right, at our sole discretion, to reject or cancel any order for any reason, including but not limited to:

3.6.1 insufficient stock of the Goods ordered;

3.6.2 inability to arrange delivery to your location; or

3.6.3 an error in the price displayed for one or more Goods due to human error, computer error or incorrect pricing information provided by the Supplier.

3.7 If we cancel your order, we will notify you by email or telephone and refund any amount charged to your credit card as soon as possible and in any event within thirty (30) days from the date of your order. You agree that we shall not be liable to provide any compensation for any dissatisfaction arising from such cancellation.

4.1 We will use all reasonable commercial efforts to display accurate and up-to-date prices on our Website. However, as prices of Goods are generally updated by Suppliers, we may not be able to confirm the final price until we accept your order.

4.2 If the price of any Goods is higher at the time we intend to accept your order than the price stated when you placed the order, we may:

4.2.1 cancel your order; or

4.2.2 contact you to ask whether you wish to proceed with the order at the higher price or cancel the order.

4.3 If we cancel your order and you have already made payment, we will refund any amount charged to your credit card. You agree and accept that we shall not be liable to provide any compensation for any dissatisfaction arising from such cancellation.

4.4 We may accept payment methods as displayed on the Website from time to time. When you place an order, you authorise us to charge the payment method designated by you for the amount payable upon our acceptance of your order, and you represent that you are authorised to use the relevant payment method. Ownership of the Goods shall not pass to you until payment has been received.

4.5 We may use third-party payment service providers to process online transactions. By placing an order, you agree and accept that, subject to the terms and conditions of the relevant payment service provider, your payment information may be collected, processed and retained by us and/or the payment service provider. You agree and accept that you shall bear all risks and losses arising from or in connection with any payment transaction, and we shall not be liable for any such loss, whether in whole or in part.

5.1 We reserve the right to refuse delivery at our sole discretion. If a doctor determines that the medication is not suitable for you, we may arrange a refund and refuse delivery of the relevant medication.

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5.2 When the Goods are delivered to the delivery address specified by you, you shall become the owner of the Goods and shall bear the risk associated with owning such Goods. The delivery address may include the address of a third-party logistics service provider engaged by you for onward delivery outside Hong Kong.

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Hong Kong Delivery

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5.3 We deliver within Hong Kong from Monday to Sunday, except during the first two days of Lunar New Year and when Typhoon Signal No. 8 or above or a Black Rainstorm Warning is in force. Additional charges may apply for remote areas, outlying islands and buildings without lift access. If we decide to refuse delivery, you agree and accept that you may be required to collect the ordered Goods from our logistics centre, and in any event we will not accept order cancellation or provide a refund solely on this basis.

5.4 We will arrange delivery of the Goods ordered by you to the delivery address provided by you through our staff or third-party service providers. Upon receipt of the Goods, you agree to present photo identification upon request. The Goods shall be deemed delivered to and received by you once they are delivered to the delivery address provided by you. If you fail to receive the Goods for any reason, you agree and accept that we may, at our discretion, charge an additional fee or cancel your order without refund or compensation.

5.5 Unless otherwise specified, we will use all reasonable commercial efforts to deliver within seventy-two (72) hours after accepting your order. Subject to prior online arrangements, you may be able to select an available delivery time slot when placing your order.

5.6 We may deliver the Goods in one or more instalments, and certain Goods may be delivered directly by platform clinics. Any dispatch date, delivery date or delivery time stated is an estimate only. If we are unable to meet any stated dispatch or delivery date or time, we will notify you of the order status. You agree and accept that, in such circumstances, we will not accept order cancellation or provide a refund solely due to delay.

5.7 Where the Goods are delivered by a Supplier, you agree and accept that the Supplier shall be solely responsible for delivering the Goods in accordance with the delivery arrangements agreed between you and the Supplier.

5.8 Unless otherwise specified, please refer to our Website, including any mobile application or software, for details of delivery charges and the minimum order amount for free delivery. We reserve the right to adjust the minimum order amount for free delivery at any time and from time to time.

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Delivery Oversea

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5.9 You acknowledge and agree that delivery of Goods ordered from us to any location outside Hong Kong (“Overseas Delivery”), where applicable, shall be arranged directly between you and the designated logistics service provider. Any liabilities and obligations arising from such Overseas Delivery shall be handled between you and the logistics service provider.

5.10 We do not assume any express or implied liability or obligation arising from or in connection with Overseas Delivery. You expressly agree not to hold us liable or bring any claim against us in relation to Overseas Delivery.

6.1 If our doctor determines during consultation that the medication is not suitable for you, we will arrange a full refund. Unless otherwise specified, returns or exchanges will not be accepted. Please read the relevant return or exchange policy carefully before placing an order.

6.2 If the Goods ordered by you are faulty, defective or damaged through no fault of yours, are not the Goods you ordered, or are delivered in an incorrect quantity, you may request a return or exchange within seven (7) days from the date of receipt, provided that:

6.2.1 the return or exchange policy applies;

6.2.2 the Goods are unused and in the original condition in which they were sold, together with all parts and accessories supplied with the Goods, including instructions, certificates, labels, tags, consumables, bags and boxes;

6.2.3 the packaging of the Goods remains in the same condition as when delivered to you; and

6.2.4 the return or exchange request is submitted to our customer service representative through the designated communication channel within the specified period, and the Goods are returned to us from the delivery address through our designated collection arrangement.

6.3 You agree and accept that any exchange of Goods shall be subject to stock availability.

6.4 You agree and accept that whether a return or exchange is accepted shall be at the sole discretion of the relevant Supplier. In any event, we will not accept Goods returned directly to us unless instructed by us, and we shall not be liable for any loss or damage suffered by you for any reason.

If we suspect that you have breached these Terms and Conditions, including but not limited to where we suspect that you have provided false, inaccurate, outdated, incomplete or misleading information, or that any content, goods, services or transactions provided by you violate any applicable law, we reserve the right to suspend or permanently terminate your account immediately without prior notice.

8.1 You agree, represent, warrant and undertake that you shall:

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8.1.1 protect the confidentiality and security of your account and password, and shall not share your account with any other person;

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8.1.2 keep confidential all information relating to other users, including user accounts, account names, real names, telephone numbers, email addresses and addresses, and shall not intentionally or unintentionally disclose such information to any third party;

8.1.3 understand that all transaction details are confidential, including any information provided by the other party, transaction details, locations and times;

8.1.4 understand that all transactions are negotiated and concluded between the relevant parties, and that FastMed is responsible only for providing a platform. FastMed is not involved in any transaction in any form and shall not be legally liable for any dispute, loss or damage arising from such transaction;

8.1.5 be solely responsible for all User Content, including but not limited to data, text, documents, images, photographs, audio, video, messages, tags or other materials in public or private communications. Any User Content provided by you must be accurate, complete and not misleading, and must not infringe any Intellectual Property Rights, any rights of any person or any applicable law. We shall not be liable for any User Content provided by you or any other user;

8.1.6 ensure that any goods or services provided by you are obtained lawfully and that any transaction or provision of goods or services does not violate any applicable law, including but not limited to the Trade Descriptions Ordinance (Cap. 362), any Intellectual Property Rights or other third-party rights;

8.1.7 not conduct any transaction under the name of FastMed, and not use, alter, obscure, imitate or reproduce any FastMed logo, trademark, graphics or symbols that may be associated with FastMed. Upon discovery of any such conduct, FastMed reserves all legal rights and may claim against you for all losses suffered; and

8.1.8 not conduct any unethical transaction through FastMed, including but not limited to any conduct that causes or encourages others to engage in unlawful activities.

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Prohibited Conduct

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8.2 You represent, warrant and undertake that you shall not engage in any prohibited conduct set out below. If you breach these Terms and Conditions, FastMed may, without prior notice, immediately remove any content uploaded by you, including but not limited to images, videos, audio, text and comments, and may indefinitely suspend or permanently terminate your access to our Website:

8.2.1 uploading or posting any unlawful, harmful, threatening, abusive, harassing, infringing, vulgar, obscene, defamatory, privacy-infringing, hateful, offensive, sensitive or otherwise inappropriate content, goods or services;

8.2.2 impersonating any person, group, organisation, institution or entity, or falsely stating or misrepresenting your relationship with any person, group, organisation, institution or entity;

8.2.3 using, altering, obscuring or imitating the FastMed logo, trademarks or any graphics or symbols associated with FastMed;

8.2.4 inducing, deceiving or defrauding others in any form to obtain goods, services or money, or violating any applicable law, including but not limited to money laundering or terrorist financing activities.

8.3 FastMed is not the seller or supplier of goods or services in any user-to-user transaction. Any transaction dispute shall be negotiated and handled by the users themselves. Unless required by law, FastMed will not intervene in any form.

8.4 We reserve the right to amend these Terms and Conditions without prior notice. The revised Terms and Conditions shall take effect from the date they are published on our Website.

8.5 These Terms and Conditions shall be governed by the laws of Hong Kong. In the event of any dispute arising under these Terms and Conditions, FastMed reserves the right of final decision.

9.1 We do not represent or warrant that access to our Website, including any mobile application or software, or any part thereof, will be uninterrupted, reliable or error-free.

9.2 We do not represent or warrant that our Website or any Content, including any product filtering function or results obtained from such function, will be accurate, complete or reliable. You agree that any product filtering function is provided for reference only.

9.3 We do not represent or warrant that:

9.3.1 any Services, whether provided by us or otherwise, will be provided with reasonable care and skill; or

9.3.2 any Goods, whether provided by us or otherwise, will be of merchantable quality or fit for any particular purpose, even if such purpose has been made known to us.

9.4 You agree that no data transmission over the internet can be guaranteed to be completely secure. Although we endeavour to protect such information, we do not warrant and cannot ensure the security of any information transmitted by you to us. Any information transmitted by you to us is transmitted at your own risk.

9.5 To the extent permitted by law, we exclude all liability to you, whether in contract, tort or otherwise and whether or not arising from our negligence, for:

9.5.1 any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to our Website, including any application or software, or any information contained therein;

9.5.2 any failure to provide our Website, or any part thereof, Goods or Services;

9.5.3 any delay in providing, failure to provide or make available, or negligent provision of any Goods or Services;

9.5.4 any Goods not being of merchantable quality or not fit for their intended purpose; or

9.5.5 any misrepresentation relating to our Website, Goods or Services.

9.6 Unless required by law:

9.6.1 we shall not be liable to you for any indirect or consequential loss, damage or expense, including any loss of profit, business or goodwill arising from any matter notified by you to us; and

9.6.2 we shall not be liable to pay any compensation to you except as expressly provided in these Terms and Conditions.

9.7 You must comply with all applicable regulations and laws, including obtaining all customs, import or other permits required for any Goods purchased from our Website. We make no representation and assume no responsibility in relation to the export or import of any Goods purchased by you.

9.8 You agree that these limitations are reasonable having regard to the nature of our Website, particularly because when you purchase Goods through our Website, you may enter into a separate contract with the relevant Supplier.

9.9 Nothing in these Terms and Conditions shall affect any statutory rights that cannot be excluded. Where our liability cannot be excluded, our liability shall, to the extent permitted by law, be limited to the resupply of the relevant Services or Goods.

9.10 Each exclusion or limitation set out above shall be construed as a separate and severable provision of these Terms and Conditions.

10.1 You represent, warrant and undertake that you shall not:

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10.1.1 use our Website for any fraudulent or unlawful purpose;

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10.1.2 use our Website to defame, abuse, harass, stalk, threaten or otherwise infringe the rights of any person, including but not limited to rights of privacy or publicity;

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10.1.3 obstruct or interfere with the operation of our Website or the servers or networks used by our Website, or violate any requirements, procedures, policies or regulations of such networks;

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10.1.4 transmit or distribute through our Website any virus, worm, Trojan horse or other harmful or intrusive computer code that may or is intended to damage the operation of, or monitor the use of, any hardware, software or equipment;

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10.1.5 reproduce, duplicate, copy, sell, resell or exploit any part of our Website, including any application or software, or its use or access, for any commercial purpose;

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10.1.6 modify, adapt, translate, reverse engineer, decompile or disassemble any part of our Website, including any application or software;

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10.1.7 frame or mirror any part of the Website without our prior written consent;

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10.1.8 create any database by systematically downloading and storing Content, User Content or any Website content; or

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10.1.9 infringe any copyright, design right or Intellectual Property Right in any Goods.

11.1 All Intellectual Property Rights in the Content are owned, controlled or licensed by us. Except for the rights granted to you under Clause 11.2, these Terms and Conditions do not grant you any right or interest in the Content, and we reserve all other rights.

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11.2 Subject to these Terms and Conditions, you may use the Content for your own personal use.

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11.3 Unless you have obtained our express written consent or are expressly authorised by law, you shall not:

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11.3.1 use the Content for any commercial or other non-personal purpose;

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11.3.2 copy the Content or transmit the Content to any other device or person; or

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11.3.3 reproduce, distribute, communicate to the public, modify, reformat, create derivative works from or display the Content.

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11.4 You acknowledge and agree that if you breach any provision of this Clause, we may, at our sole discretion, cease to provide any Content to you.

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11.5 We will use all reasonable commercial efforts to ensure the accuracy of the Content. However, we do not provide any warranty or representation, whether express or implied, statutory or otherwise, as to the accuracy, quality, completeness or fitness for any purpose of the Content, and we shall not be liable in respect of the same. You also agree that advertisers are solely responsible for the advertising content displayed on our Website. The placement of such advertisements does not constitute our recommendation or endorsement of the advertisers’ products. We shall not be liable for any loss suffered by you as a result of reliance on the accuracy of any information contained on our Website.

12.1 When you submit any user-generated content to our Website, including all text, files, images, photographs, audio, video or other materials (“User Content”), you grant us a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable, fully paid-up and royalty-free licence to reproduce, distribute, communicate to the public, publicly perform, modify, create derivative works from, display and otherwise use such User Content in connection with the Website, including but not limited to promoting and redistributing part or all of the Website in any media format and through any media channels. Without limitation, the rights granted under this Clause 12.1 include the right to grant sublicences to users of the Website to use the User Content as permitted by the functions of the Website from time to time. You hereby waive, and procure the waiver by all other authors of the User Content of, all moral rights in the User Content, including the right to be identified as the author of the User Content and the right to object to derogatory treatment of the User Content, whether such rights exist now or in the future anywhere in the world.

12.2 You represent, warrant and covenant that:

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12.2.1 you have the legal right and authority to grant the licence set out in Clause 12.1;

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12.2.2 you are the owner of the User Content and/or possess all necessary rights, consents, permissions and licences to grant us the licence set out in Clause 12.1;

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12.2.3 our exercise of the licence granted under Clause 12.1 will not infringe any Intellectual Property Rights or other rights of any third party;

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12.2.4 if the User Content identifies any individual, whether by name, image or otherwise, you have obtained all necessary consents and permissions from such individual to allow us to use the User Content in accordance with the licence granted under Clause 12.1;

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12.2.5 the User Content does not contain any material that may be unlawful, defamatory, obscene, offensive, harmful to any person’s safety, intended to harass any person, or otherwise unsuitable for display on the Website; and

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12.2.6 upon our request, you will provide us with written copies of any consents, permissions and licences required to be obtained by you.

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12.3 You shall bear all legal responsibility for the User Content. Whether or not we are aware of the content of any User Content, we shall not be responsible or liable for any User Content in any circumstances.

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12.4 Our Website only displays User Content relating to the quality of Goods or promotional offers. User Content relating to after-sales or other services may not be displayed. We reserve the right to amend or remove any User Content that is offensive, defamatory, profane or otherwise irrelevant to other users.

You agree to indemnify and hold harmless us and all of our directors, employees and contractors from and against any claims, losses, damages, costs, expenses, including legal expenses, or other liabilities arising from your breach of any covenant, warranty, representation or agreement set out in these Terms and Conditions.

Certain links, including hyperlinks, on our Website may lead you away from our Website. Such links are provided for your convenience only. The inclusion of any link does not imply our endorsement or approval of the linked website, its operator or its content. We are not responsible for the content of any website outside our Website.

15.1 If you breach any of these Terms and Conditions, we may immediately terminate your access to our Website or your registration.

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15.2 Any rights accrued by either party as at the date of termination shall remain enforceable after termination.

16.1 All Intellectual Property Rights in all Content, User Content, designs, text, images and other materials on our Website, and in the selection or arrangement thereof, are owned, controlled or licensed by us. Any unauthorised use without prior written approval is strictly prohibited.

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16.2 All trademarks, product names, company names or logos appearing on our Website are our property or the property of their respective owners. We do not grant any approval for the use of any such trademarks, trade dress, product names, company names, logos or titles, and any such use may constitute an infringement of the rights of the relevant owner.

17.1 Where representations and warranties under these Terms and Conditions are made to us and to Suppliers of Goods through our Website, you acknowledge and agree that such representations and warranties are intended to confer rights upon and be for the benefit of all relevant Suppliers, each of whom may rely on and enforce such representations and warranties made by you.

17.2 We reserve the right to modify the content of the Website, including the Services provided by us, and these Terms and Conditions at any time without notice. If these Terms and Conditions are amended, the amendments will be published on the Website. Your continued use of our Website after any such amendment shall constitute your agreement to be bound by the revised Terms and Conditions. This right includes the right to amend any document forming part of these Terms and Conditions.

17.3 We have made every effort to clarify whether the prices of Goods displayed on our Website include any applicable taxes or duties. If the position is unclear in any case, please note before placing an order that you may be responsible for taxes or duties imposed by Suppliers or by law in addition to the stated price, including but not limited to value-added tax where applicable.

17.4 We place a high priority on privacy. Our Privacy Policy governs our use of any information provided by you. By using our Services, you agree that we may collect, store and use information about you in accordance with our Privacy Policy. You acknowledge and agree to be bound by the terms of our Privacy Policy.

17.5 We reserve the right, at our sole discretion, to refuse any user access to our Website or any part thereof without notice, and to refuse to provide our Services to any user who breaches these Terms and Conditions.

17.6 We shall not be liable to you for any breach of these Terms and Conditions, or for any failure or delay in providing our Services through the Website, arising from any event or circumstance beyond our reasonable control.

17.7 If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected, and the invalid or unenforceable provision shall be deemed severed from these Terms and Conditions.

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17.8 We may assign these Terms and Conditions or appoint any third party, including any group company, to provide Services to you on our behalf or to perform any of our obligations under these Terms and Conditions.

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17.9 You may not assign or otherwise deal with all or any part of your rights and obligations under these Terms and Conditions without our written consent.

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17.10 These Terms and Conditions set out the entire agreement and understanding between the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of these Terms and Conditions. Neither party shall be entitled to rely on any agreement, understanding or arrangement not set out in these Terms and Conditions.

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17.11 These Terms and Conditions shall be governed by the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

Promotional codes, discount codes and vouchers are non-refundable and cannot be exchanged for cash. Any unused remaining amount shall be forfeited.

If your order is cancelled or becomes eligible for a refund for any reason, any promotional code, discount code or voucher used in that order shall be void and we shall not be required to provide any refund or compensation in respect of the same.

We reserve all rights to terminate or amend the above promotional offers at any time and from time to time without notice. In case of any dispute, our decision shall be final and conclusive.

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These Terms and Conditions form part of the General Terms and Conditions.

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Last updated: January 2024